- Microsoft Teams Remote Desktop Control
- Ms Teams Remote Desktop Control
- Microsoft Teams Remote Control Desktop
What is Crestron Remote Client?
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- Using the Crestron Remote Client you can connect directly to the UC-Engine for easy network monitoring and management.
- System administrators can then provide white glove remote help desk service.
- For instance, if there’s a technical issue during a presentation or videoconference, a help desk technician can access the touch screen in the room and take control from his/her laptop
- This tool is designed to run on a PC running Windows 7 and above.
- The designated PC should be capable of displaying streaming video content.
- Download the .exe and double click to launch the install file.
- System requirements here and you must be an admin to install.
Downloading and installing Crestron Remote for Flex
- Download the Crestron Remote software from one of the following 2 locations:
- OLH 1000471 Tech Tips section also has a download link for the Crestron remote software.
- Download the .exe and double click to launch the install file.
- You may also be alerted to the PC needing to make a change to your firewall
- Allow access for the Crestron remote as required for your network.
- This will allow the Crestron remote to connect to the flex unit over the specified ports.
- CRport: This will be 49500 by default but can be changed in the processor. We will use this port to make the initial connection, then we will use this number +1 as a second communications port for RTSP communications. Thus the default ports that are needed are 49500 and 49501.
- CrMode: This will enable/disable your Crestron remote connection. By default this is on.
- CRprotocol: This sets the protocol of UDP or TCP to connect on. UDP is set by default, but TCP provides an alternative to those whom would prefer.
- CRlog: This sets your level of error reporting. You can have error|information|verbose as your options here. The default mode is error.
- ****When typing in CRlog <cr> in toolbox, if your level is error, your response will be error.
- ****When typing in CRlog <cr> in toolbox, if your level is error, your response will be error.
Utilizing the tool once installed:
Editing your address book (drop down menu)
Editing your address book (drop down menu)
- By default the unit will write a JSON file to C:Users<username>AppDataLocalCrestronCrestron Remote which can be opened in an appropriate program to edit if the user desires to create and edit their own address book list. (Notepad, Notepad++ ect) This allows customers to create 1 common address book amongst multiple IT help desk PC’s.
- This file will contain the addresses and usernames. Passwords will have to be entered every time to properly authenticate.
- This list will be automatically populated every time a new machine is added thus the new machine will be added to your drop-down list.
- Local logging will create a file to this location: C:UsersusernameAppDataLocalCrestronCrestron Remotelog
Microsoft Teams Remote Desktop Control
Troubleshooting - Logging in and seeing a black screen:
Ms Teams Remote Desktop Control
Microsoft Teams Remote Control Desktop
- When this is encountered, you might be running into UDP packets dropping which does not allow the program to properly render the image on the PC.
- When encountering this issue, you should connect to the flex device using Crestron Toolbox and issue the following command to change the protocol from TCP to UDP.
- CRprotocol: This sets the protocol of UDP or TCP to connect on. UDP is set by default, but TCP provides an alternative to those whom would prefer.